Terms of service
OVERVIEW
Welcome to OuterGrove! The terms "we", "us" and "our" refer to OuterGrove. OuterGrove operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). OuterGrove is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.
SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your region of residence. To use the Services you may be asked to provide certain information including your email address, billing, payment and shipping information. You represent and warrant that all information you provide is correct, current and complete.
You are solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign or license your account to any other person.
SECTION 2 - OUR PRODUCTS
We have made every effort to provide an accurate representation of our products. However, colours or product appearance may differ from how they appear on your screen due to your device settings and configuration.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time.
SECTION 3 - ORDERS
When you place an order you are making an offer to purchase. OuterGrove reserves the right to accept or decline your order for any reason. Your order is not accepted until OuterGrove confirms acceptance and receives payment.
Please review your order carefully before submitting as OuterGrove may be unable to accommodate cancellation requests after an order is accepted. Your purchases are subject to our Returns & Refund Policy.
SECTION 4 - PRICES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email. All prices are displayed in GBP (£) and include VAT where applicable.
You agree to provide current, complete and accurate payment information for all purchases. You represent and warrant that the payment information you provide is true, correct and complete and that you are authorised to use it.
SECTION 5 - SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our control. Once we transfer products to the carrier, risk of loss passes to you.
For full details please see our Shipping Policy at outergrove.co.uk/policies/shipping-policy.
SECTION 6 - INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, images, graphics, and design are owned by OuterGrove or its licensors and are protected by copyright and other intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify or transmit any material from the Services without our prior written consent.
OuterGrove's name, logo, and product names are trademarks of OuterGrove. You must not use such trademarks without our prior written permission.
SECTION 7 - OPTIONAL TOOLS
You may be provided with access to third-party tools as part of the Services, which we neither monitor nor have any control over. We provide access to such tools "as is" without any warranties of any kind. Any use of optional third-party tools is entirely at your own risk.
SECTION 8 - THIRD-PARTY LINKS
The Services may contain links to third-party websites. We are not responsible for the content or accuracy of any third-party websites. If you choose to access third-party sites you do so at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
OuterGrove is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make are made directly with OuterGrove. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sales between you and OuterGrove. You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from your purchases and transactions with OuterGrove.
SECTION 10 - PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, available at outergrove.co.uk/policies/privacy-policy. By using the Services you acknowledge that you have read our Privacy Policy.
SECTION 11 - FEEDBACK
If you submit any feedback, reviews or suggestions you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify and publish such feedback for any purpose including operating and improving the Services.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally information on the Services may contain typographical errors or inaccuracies. We reserve the right to correct any errors and to change or update information at any time without prior notice.
SECTION 13 - PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful or malicious purpose, to infringe intellectual property rights, to transmit false or misleading information, to spam or phish, or to engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services.
SECTION 14 - TERMINATION
We may terminate this agreement or your access to the Services at any time without notice at our sole discretion. You will remain liable for all amounts due up to and including the date of termination.
SECTION 15 - DISCLAIMER OF WARRANTIES
THE SERVICES AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
SECTION 16 - LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, OUTERGROVE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES.
SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless OuterGrove, Shopify and our affiliates, partners, officers, directors, employees and agents from any losses, damages or claims arising from your breach of these Terms, your violation of any law, or your use of the Services.
SECTION 18 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of England and Wales. You and OuterGrove consent to the exclusive jurisdiction of the courts of England and Wales for any disputes arising under these Terms.
SECTION 19 - CHANGES TO TERMS OF SERVICE
We reserve the right to update or change these Terms of Service at any time by posting updates to our website. Your continued use of the Services following any changes constitutes acceptance of those changes. You can review the most current version of the Terms at outergrove.co.uk/policies/terms-of-service.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Trading Name: OuterGrove Email: hello@outergrove.co.uk Phone: 020 3951 4935 Address: Scunthorpe, England, United Kingdom Website: outergrove.co.uk